This course includes
- Introduction to the Tourism Sector
- Hotel Management Workshop
- Event Planning
- Internship Experience
- Observation, Implementation, Evaluation and Certification
Audience
- High School Students
Introduction:
Internship Mobility Program: Advancing Tourism and Hotel Management Skills in Antalya
Tourism and hotel management form the cornerstone of the global hospitality industry, fostering cultural exchange, economic growth, and professional development. Antalya, a leading tourism hub on Turkey’s Mediterranean coast, offers an unparalleled environment for vocational students to immerse themselves in the dynamic world of hospitality. This two-week internship mobility program aims to provide students with hands-on experience, exposing them to the diverse operations of a modern hotel and preparing them for future careers in tourism and hospitality.
Program Content
Weekly Program
Location & Venue
Pre-Register Form
Program Objectives
The primary objective of this mobility program is to bridge the gap between theoretical knowledge and practical application. By engaging directly with hotel operations, students will develop technical and interpersonal skills essential for excelling in the industry. The program focuses on:
- Enhancing students’ understanding of hotel operations, from front office management to housekeeping and food services.
- Promoting cultural sensitivity and communication skills, vital for interacting with international guests.
- Equipping students with problem-solving and team collaboration abilities in a professional environment.
- Familiarizing participants with sustainability practices and digital tools prevalent in the hospitality sector.
- Providing a platform for professional networking and exposure to the global tourism landscape.
Program Structure
This mobility program spans 10 working days over two weeks, systematically designed to introduce students to the core functions of a hotel. Each day focuses on a specific department or skill set, ensuring a holistic learning experience.
Program Benefits
Skill Development
The program fosters a wide range of skills, including:
- Technical Skills: Hands-on experience in front office systems, housekeeping protocols, F&B operations, and maintenance.
- Soft Skills: Enhanced communication, teamwork, and problem-solving abilities.
- Digital Competence: Familiarity with hotel management software and digital marketing tools.
Cultural Exposure
Working in a multicultural environment allows students to develop cultural awareness and adaptability, essential traits for thriving in the global hospitality industry.
Career Preparation
The program bridges the gap between classroom learning and real-world application, giving students a competitive edge in the job market. Exposure to industry professionals and networking opportunities further enhance their career prospects.
Program Outcomes
By the end of the program, students will:
- Understand the interconnected roles of various hotel departments.
- Demonstrate proficiency in basic hospitality tasks.
- Exhibit improved communication and guest service skills.
- Be familiar with industry-standard tools and practices.
- Have a deeper appreciation for the cultural and economic impact of tourism.
Challenges and Solutions
While the program offers immense benefits, it also presents challenges, such as adapting to professional environments and balancing diverse responsibilities. To address these, the program includes:
- Mentor Support: Dedicated mentors guide students, providing regular feedback and encouragement.
- Flexible Learning: Tasks are tailored to individual skill levels, ensuring a supportive learning environment.
- Structured Evaluation: Mid-program check-ins ensure students are meeting learning objectives and addressing challenges effectively.
Conclusion
This two-week internship mobility program in Antalya provides vocational students with an invaluable opportunity to gain practical experience in tourism and hotel management. Through a carefully designed curriculum that blends theoretical learning with hands-on application, students emerge better equipped for future roles in the hospitality industry.
By participating in this program, students not only acquire technical expertise but also develop the interpersonal and cultural skills necessary for success in a globalized world. Antalya’s vibrant tourism scene, combined with the hosting hotel’s commitment to excellence, makes this mobility a transformative experience for aspiring hospitality professionals.
Week 1: Building Foundations
Day 1: Orientation and Introduction
The program begins with a comprehensive orientation session where students are introduced to the hotel’s operational structure, mission, and core values. A guided tour of the facility provides insights into the seamless coordination required for hotel operations. In the afternoon, students meet department heads and mentors who will guide their journey throughout the program.
Day 2: Front Office Operations
Students dive into the heart of guest interaction by shadowing front desk staff. They observe the check-in and check-out processes, manage reservations, and assist with guest inquiries. Training on the hotel’s Property Management System (PMS) provides essential technical skills. Through practical tasks, such as room assignments and managing guest records, students gain hands-on experience in creating positive first impressions.
Day 3: Housekeeping Department
Housekeeping is a crucial component of hotel operations, and students learn its intricacies by assisting with room preparation, inventory management, and public area maintenance. Training focuses on meeting international cleanliness standards and incorporating sustainable practices, such as eco-friendly cleaning products and waste management strategies.
Day 4: Food and Beverage (F&B) Services
The F&B department is vital for guest satisfaction, and students gain exposure to its operations by assisting servers in table setup and order management. Practical sessions include taking and delivering orders in a simulated environment, while introductory training in the kitchen emphasizes hygiene standards and food preparation techniques.
Day 5: Maintenance and Engineering
Facility maintenance ensures the smooth functioning of hotel operations. Students learn about routine equipment checks, troubleshooting, and safety inspections. Exposure to the hotel’s infrastructure systems, including HVAC, plumbing, and electrical, provides valuable technical insights.
Week 2: Advanced Applications
Day 6: Sales and Marketing
Students explore the business side of hospitality through an introduction to marketing and promotional strategies. Practical tasks include assisting with social media content creation and managing customer relationship databases. By understanding sales processes, such as group bookings and corporate partnerships, students gain a deeper appreciation for the hotel’s revenue-generating activities.
Day 7: Concierge and Guest Relations
Effective guest relations are the backbone of hospitality. Students assist concierge staff by providing information about local attractions, booking tours, and handling guest inquiries. Training sessions on cultural sensitivity equip them to interact professionally with diverse international guests, while role-playing exercises enhance problem-resolution skills.
Day 8: Human Resources and Training
This session offers an overview of HR operations, including recruitment processes, training programs, and employee engagement initiatives. Students assist in organizing training sessions and learn about performance evaluations and feedback mechanisms. This day emphasizes the importance of workforce development in maintaining high service standards.
Day 9: Finance and Administration
Understanding financial and administrative functions is vital for future managerial roles. Students are introduced to billing procedures, budgeting basics, and expense management. By assisting with data entry and filing tasks, they gain practical insights into the administrative backbone of hotel operations.
Day 10: Reflection and Certification
The program culminates in a day of reflection and celebration. Students prepare presentations summarizing their experiences, challenges, and key takeaways. Mentors provide constructive feedback, highlighting individual achievements and areas for improvement. The program concludes with a certification ceremony, acknowledging students’ efforts and accomplishments.
Antalya – TURKEY
Location:
Antalya – TURKEY
Dates:
Flexible
Antalya, known as the “Turkish Riviera,” is an ideal location for this internship program. Renowned for its luxury resorts, pristine beaches, and rich cultural heritage, the city attracts millions of tourists annually. The hosting hotel, a leading establishment in Antalya, combines world-class amenities with a commitment to excellence, offering an ideal setting for vocational training.